#BEST FREE TTS FOR IVR SOFTWARE#

What’s special about this tool: Standard Package offers everything from to build your own AI. Live chat and seamless handover to agents.Built-in Natural Language Understanding for training Virtual Assistants.You can connect 3rd party ASR and TTS into AlphaChat to build your Conversational IVR. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.

#BEST FREE TTS FOR IVR SOFTWARE#

‍ 6 Best Conversational IVR Software PlatformsĪlphaChat is a no-code end-to-end Conversational AI platform allowing anyone to build Natural Language Understanding Intelligent Virtual Assistants. To build a Conversational IVR you can use vendors that provide all three or combine a Conversational AI based intent detection solution and connect ASR and TTS from other vendors.īelow we have highlighted the top vendors for Conversational IVR software platforms. The benefit of Conversational IVR is that customers do not need to make multiple choice selections but can simply ask their questions on the phone and the software provides them with an answer.Ĭonversational IVR consists of three main parts - ASR, intent detection and TTS. Then the answer for the customer question is made from text to speech (TTS) and the answer is played to the customer as voice. info about a product, know the opening hours, status of their package etc). That text is then analyzed by Conversational AI intent detection mechanism, which essentially determines what the customer wants (e.g. The customer’s speech is transcribed into text through a technology called ASR (Automated Speech Recognition). In such a case the customer speaks on the phone like they would speak to another human. Conversational IVR (Interactive Voice Response) is a system where the customer speaks to a machine on the phone and the machine understands what the customer wants.

Best free tts for ivr